Legal
Pre-contract information
Last update:
Draft version
This text is a draft; It will be published after the approval of the lawyer.
1.Seller information
Identity and contact information required to quickly reach the seller.
- Trade name and MERSİS number
- Street address
- Phone, email and registered email address (KEP)
- Information if there is a separate communication channel for complaints
2.Key features of the product
Distinctive features of the ordered product.
- Model, colour and dimensions
- Installation type and bowl layout
- Material composition (according to supplier declaration)
- Quantity
3.Total price and additional charges
Total price including all taxes and additional costs such as shipping and delivery.
What is already obvious
- Prices include VAT.
- You do not have to pay the undeclared additional cost.
Legal basis: Distance Contracts Regulation art. 5
4.Payment and delivery
Payment methods, delivery time, delivery method and delivery region restrictions.
- Accepted means of payment
- Delivery time (shown separately for in-stock and supplier-order products)
- Delivery arrangements: to your floor or the building entrance, depending on package dimensions
- Non-delivery areas (if applicable)
What is already obvious
- Delivery time is maximum 30 days.
- Parcels exceeding 30 kg/deci are delivered to the building door.
5.Right of withdrawal and return carrier
Conditions of the right of withdrawal, its duration, how to use it and the carrier determined for the return.
- How to notify us of your withdrawal
- Return carrier name and return code
What is already obvious
- The withdrawal period is 14 days from delivery.
- Returns are free with the specified return carrier.
Legal basis: Distance Contracts Regulation art. 5 and 12
6.Exceptions to the right of withdrawal
Situations in which the right of withdrawal cannot be exercised; If so, whether the product in the order is within this scope.
Legal basis: Distance Contracts Regulation art. 15
7.Complaint and dispute resolution
Channels through which complaints will be submitted and information on applying to the consumer arbitration committee and mediator.
8.Warranty and after-sales service
Warranty period, how to issue the warranty certificate and after-sales support.
What is already obvious
- Warranty period is 2 years; The document is sent as PDF upon delivery.
9.Presentation and consent
How to display the form at checkout and obtain your confirmation.
What is already obvious
- Before payment, the form must be displayed in a legible format (at least 12 points).
- The key product features, total price, withdrawal terms and return carrier are highlighted again immediately before payment.
- Your consent is received in a separate, unchecked box; An order will not be placed without confirmation.
Legal basis: Distance Contracts Regulation art. 6 and 7