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Right of return and withdrawal
Last update:
14 daysWithdrawal period
From the day you receive the product.No costReturn shipping
When you ship via our designated return carrier.14 daysRefund
From the day the product is handed to the return carrier.AllRefunded amount
Shipping fee for first shipment included.
What is the right of withdrawal?
The right of withdrawal lets you cancel an online purchase after receiving the product, without giving a reason or paying a penalty. The period starts on the day you receive the product and lasts 14 days. You only need to notify us within that period; you then have 14 days from your notification to send the product back.
Normal use to inspect the product does not affect your right: you are not held responsible for changes resulting from use in accordance with the instructions. Even so, please use the original packaging and protective materials where possible to prevent damage in transit.
Step-by-step return
Notify us
Notify us of your withdrawal within 14 days of delivery using the channels on the Contact page.Get your return code
We will provide you with the return carrier's name and return code for free shipping.Package the product
If possible, pack the sink in its original box with the corner protectors. If you no longer have the box, let us know so we can find a solution together.Dispatch the parcel
Deliver the parcel to the return carrier with the return code. The refund period starts today.Receive your refund
The full payment, including the original delivery charge, is refunded within 14 days in a single payment to the original payment method.
Who bears the return costs?
There is no charge when you return the product using return carrier, as specified in the pre-contract information. If the carrier has no branch in your area, we arrange collection from your address at no extra cost. If you choose another carrier, you may have to pay its shipping charge, and the refund period starts on the day we receive the product.
- Return carrier
- To be confirmedOnce the agreement with the cargo company is completed, it will be written here and on the preliminary information form.
- Return with specified carrier
- Free
- If there is no local branch
- Free pickup from your address
Refund
- When: Within 14 days of handing the product to the return carrier. The period starts before the product reaches our warehouse.
- How much: The entire amount you paid; The shipping fee for the first shipment is included.
- How: In a single payment to the original payment method, for example to your card if you paid by card. The time it takes to appear in your account depends on your bank.
An installed product
According to current legislation, the fact that the sink is installed on the counter does not eliminate the right of withdrawal by itself. The procedure to be followed for the return of the assembled product and how the possible loss of value will be evaluated will be finalized in the contract. We recommend comparing your measurements with the product page before fitting.
Exceptions to the right of withdrawal
There is no right of withdrawal for products produced in special sizes. All the sinks we currently sell are standard sizes; If special production is offered in the future, this will be clearly stated on the product page and before ordering.
Business customers
The right of withdrawal applies to consumers. Separate sales terms will be prepared for tradespeople, kitchen companies and contractors buying for their business. Until those terms are published, please contact us with questions about business orders.
Exact conditions