Shipping and delivery

Carriers consider both the actual weight and volumetric weight, calculated from the parcel's volume: width × length × height in centimetres, divided by 3000. The higher value determines the shipping charge. Because sink boxes are wide and shallow, the chargeable weight is often considerably higher than the actual weight.

Standard shipping fee

To be confirmedIt will be determined when the agreement with the cargo company and trial shipments are completed.

When do you see it?

In cart and at checkout, before payment information is requestedYou do not have to pay any additional costs that are not notified to you.

Prices

Including VAT

Each product page shows availability for the selected colour. Items marked in stock are dispatched from our warehouse; items marked items ordered from the supplier have an estimated delivery time shown separately. In either case, the statutory delivery limit is 30 days from ordering. Lack of stock alone is not grounds for cancelling an order.

Dispatch

To be confirmedFor products in stock; from order confirmation.

Transit time

To be confirmedDepends on the carrier and delivery address.

Legal upper limit

30 daysDistance Contracts Regulation art. 16

Under common carrier rules, parcels exceeding 30 kg or 30 volumetric weight units are not carried upstairs; delivery is at the building entrance. Large sinks and models with drainers often exceed this limit, while smaller models may fall below it.

• Whether delivery is limited to the building entrance is determined from the package dimensions and stated on the product page, in the basket and in the pre-contract information.
• There may be minor differences depending on the cargo company; The condition valid for the order is shown at the payment step.
• We are discussing with carriers whether delivery upstairs can be offered for an extra charge. This option is not currently available.

If possible, check the parcel while the courier is present. If the box is crushed or torn, or you hear broken pieces inside, ask the courier for a damage report to help us resolve the issue promptly. If you discover damage after opening the box, send us photos as soon as possible, preferably within 7 days, so we can notify the carrier in time.

We are responsible for loss or damage until the product is delivered to you. We handle the process with the carrier. If it arrives damaged, we discuss replacement or return options with you. For a defective product, see warranty; if you have changed your mind, see right of withdrawal.

We will choose a carrier after trial shipments using actual sink packaging. If any areas cannot be served, we will state this clearly before you order.

Carrier

To be confirmed

Areas excluded from delivery

To be confirmedIf available, it will be displayed before ordering.

Sinks are supplied without installation. We recommend using a local worktop installer for the cut-out and fitting; the cut-out dimensions are listed on each product page. We plan to offer installation as a separate service. Once available, it will appear at checkout as a separate option that is not preselected.