Legal
Distance selling contract
Last update:
Draft version
This text is a draft; It will be published after the approval of the lawyer.
1.Parties
Identity and contact information of the seller and buyer.
- Seller: trade name, MERSİS number, head office address, telephone, e-mail and KEP address (once the company establishment is completed)
- Buyer: name, surname or title, delivery and billing address, contact information (from the information entered during the order)
2.Subject of the contract
Rights and obligations regarding the sale and delivery of the product ordered by the buyer electronically through the website.
3.Product information and price
The total price, including the basic characteristics of the products in the order and all taxes.
- Product name, model, colour, size, quantity and stock code
- Unit price and total including VAT
- Shipping and other additional costs, if any
- Discount and promotional details, if applicable
What is already obvious
- Prices are shown including VAT.
- The buyer cannot be charged additional costs that were not disclosed in advance.
Legal basis: Distance Contracts Regulation art. 5
4.Payment
Accepted payment instruments and how to receive payment.
- Accepted cards and payment methods
- Installment conditions, if any
- Payment institution information
5.Delivery
Delivery method, duration and responsibility until delivery.
- Delivery time (shown separately for in-stock and supplier-order products)
- Delivery method: to the apartment or the building entrance
- Non-delivery areas (if applicable)
- Seller's responsibility for loss and damage until delivery
What is already obvious
- Delivery time is maximum 30 days.
- Parcels exceeding 30 kg/deci are delivered to the building door.
- The seller is responsible for loss and damage until the product is delivered to the buyer.
Legal basis: Distance Contracts Regulation art. 16 and 17
6.Right of withdrawal
Duration of the right of withdrawal, how to exercise it, return carrier and return costs.
- Withdrawal period and start
- How to notify us of your withdrawal
- Return carrier name and return code
- Deadline for returning the product
What is already obvious
- The withdrawal period is 14 days from delivery.
- The buyer will not be charged for a return made with the specified return carrier.
- The buyer sends the product back within 14 days from the notice of withdrawal.
Legal basis: Distance Contracts Regulation art. 9-13
7.Exceptions to the right of withdrawal
Situations in which the right of withdrawal cannot be exercised (e.g. products produced to a specific size for the buyer).
Legal basis: Distance Contracts Regulation art. 15
8.Refund
In case of withdrawal, when, how and which items will be refunded.
What is already obvious
- The price will be refunded within 14 days from the day the product is delivered to the return carrier.
- All payments, including the shipping fee of the first shipment, will be refunded at once and in accordance with the payment method.
Legal basis: Distance Contracts Regulation art. 12
9.Warranty and defective goods
Warranty certificate, the buyer's remedies for faults, and repair and replacement time limits.
What is already obvious
- Sinks are sold with a 2 year warranty certificate.
- Repairs are completed within 20 working days and replacements within 30 working days.
Legal basis: Law on Consumer Protection No. 6502, art. 11; Warranty Certificate Regulation
10.Dispute resolution
Ways to apply to consumer arbitration committee, mediation and consumer court.
11.Enforcement, retention and other provisions
The moment of establishment of the contract, electronic confirmation and storage of the contract text.
What is already obvious
- A contract cannot be established without confirming the preliminary information.
- The contract text is stored as it was at the time of order and sent to the buyer as PDF; Stored for at least 3 years.
Legal basis: Distance Contracts Regulation art. 7 and 20