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Ordering guide

We explain the steps your order goes through, how to access your contract, how to correct it if you make a mistake, and where to go if a problem arises.

Last update:

Online ordering is not yet available

This version is a preview. Our payment system is being prepared, and orders cannot yet be placed on the website. The steps below describe the process once ordering becomes available.

Ordering steps

  1. Select product and colour

    Select a colour on the product page. Check the dimensions, minimum base cabinet width, delivery time and delivery arrangements, then add the product to your basket.

  2. Review cart

    You can change quantities or remove products. Prices include VAT.

  3. Enter delivery and billing details

    You enter your shipping address, contact information, and billing information.

  4. Check summary

    Before you are asked for payment details, the products, total including delivery and delivery details are shown together on one screen. You can edit each of them there.

  5. Read and confirm the pre-contract information

    Pre-contract information and distance selling contract are displayed. No order is placed without your acceptance. Optional consents, such as marketing permission, are presented separately and are not preselected.

  6. Complete payment

    The “Confirm order and pay” button places an order with an obligation to pay. You enter your card details on the payment provider's page; those details are not passed to us.

  7. Receive your order confirmation

    The order is confirmed immediately on the site and by e-mail; Contract texts are added to your e-mail.

Storage of contract

The pre-contract information and distance sales contract are saved in the version in effect when you confirm your order and emailed to you as PDFs that you can save and print.

Storage period
At least 3 yearsDistance Contracts Regulation art. 20
How do you reach it?
From PDF attachment in order emailAccess from your account page will be added when membership is opened.
If you want a copy
Just write to us

Correcting errors in information

  • You can change the number of products in the cart or remove the product.
  • On the summary screen, you can edit your delivery address, contact and billing information before making payment and return to the previous steps.
  • If you notify us of an error you notice after payment (e.g. address) before the product is shipped, we will correct it.
  • If you are mistaken in product selection, you reserve the right to withdraw.

Dispute resolution methods

If you have a problem, we ask that you contact us first; We can solve most issues quickly together. If we cannot agree, you, as a consumer, can resort to the following methods:

  • Consumer arbitration committee: In disputes below the monetary limit announced by the Ministry of Commerce every year. Application can also be made via e-Government.
  • Consumer court: In disputes over the monetary limit. It may be necessary to consult a mediator before filing a lawsuit.

Up-to-date information about the arbitral tribunal and the mediator will be given separately in the preliminary information form during the order.

Contract language

The contract language is Turkish. Information is also provided in German and English.