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Warranty
Last update:
2 yearsWarranty period
From the delivery date.20 business daysMaximum repair time
30 business daysReplacement with a fault-free product
FreeWarranty shipping
You will not be charged for shipping in either direction.
Warranty certificate
Sinks and basins must be sold with a warranty certificate, and the statutory warranty period is 2 years. When your order is delivered, we email the certificate as a PDF with the delivery date, invoice number and seller details. We can also provide a printed copy on request.
The warranty certificate does not replace the invoice; We recommend storing both together.
Time limits
- Warranty period
- 2 years
- Repair
- 20 business days at the latest
- Replacement with an equivalent, fault-free product
- 30 business days
- If the repair takes longer
- Similar product is given for your useIf the fault cannot be resolved within 10 business days and you request it.
- Shipping under warranty
- No charge to you
- Lifespan
- 10 yearsThe specified period for spare parts and after-sales support.
Your remedies for a faulty product
If the product is faulty, you may choose one of the following remedies:
- Returning the product and canceling the contract,
- Keep the product and request a price reduction proportionate to the fault,
- Request a free repair,
- Request a replacement with an equivalent, fault-free product.
As the seller, we are jointly responsible with the manufacturer and importer for free repair and replacement claims. You can contact us directly.
How to make a claim
Tell us about the defect
Send your order number, a short description of the problem and photos through the channels on page Contact.Make your choice
Tell us which of the remedies above you would like to exercise.Process starts
A period of 20 business days for repair and 30 business days for replacement begins; If necessary, we will have the product returned free of charge.Outcome
The repaired or replaced product will be sent to you free of charge.
Coverage
The warranty covers manufacturing and material defects. Damage caused by improper use, impact or incorrect installation may be excluded. The warranty certificate sets out the exact terms. For care advice, see our granite sink care guide.
If the product reaches you damaged, this is not a warranty issue, it is delivery damage; details on page Shipping and delivery.
Additional warranties
We only advertise a warranty beyond the statutory period, such as a “10-year warranty”, if the supplier provides a written commitment. The product page will reflect that commitment exactly. We do not promise an additional warranty without it.
Exact conditions